Week 3 Written Assignment 2 – “Delivering the Goods”: Managing Technology Services in Healthcare
In a 2–3 page APA-formatted paper:
1. Explain the importance of managing HIS as a service (rather than just a product).
2. Describe service delivery models, such as help desk, ITIL, or SLA frameworks, and how they apply in healthcare.
3. Provide an example of a healthcare organization that experienced downtime or service issues—and analyze how better service management could have mitigated it.
4. Recommend strategies for aligning IT operations with clinical priorities.
Requirements:
Length: 2–3 pages (excluding title and reference pages)
References: Minimum of two credible sources, including the course
textbook
Due Date: Submit by Day 7 at 11:59 p.m.
